Terms and Conditions
These terms explain how booking and training with us works: what you pay, how to cancel or move a session, what we ask of you before you train, and your rights. We have written them in plain English. If anything is unclear, email us at info@afitness.org.uk before you book.
1. Who we are
A Fitness is a private, rehab-led training studio at 144 Liverpool Road, London N1 1LA. It is run by Khang Fitness Ltd, a company registered in England and Wales (company number 15502978), registered office Unit 9, The Ivories, 6 Northampton Street, London N1 2HY.
You can contact us by email at info@afitness.org.uk, by phone or WhatsApp on 07897 732158, or at the studio. In these terms, "we", "us" and "our" mean Khang Fitness Ltd, and "you" means the person booking or training with us.
2. Our services
We offer Rehabilitation Training, the Introductory Rehab Assessment, 1:1 Personal Training and a free 15 minute consultation call. Every session is coached one to one in our studio and lasts 60 minutes unless we agree otherwise.
We will provide our services with reasonable care and skill. We promise the process: an assessment before rehab training, a plan written for you, the same coach every session, your starting measures taken and tracked, and an honest answer if we are not the right next step. Every body responds differently, so we do not promise a particular result or timeline.
A Fitness is a training studio, not a clinic. We do not diagnose or treat injuries or medical conditions, and our coaching does not replace care from your doctor, physiotherapist or surgeon.
3. Before you train
Before your first session we'll ask you to complete a health questionnaire. Please answer it fully and honestly, and tell us straight away about any new injury, condition, medication or change in your health, including pregnancy.
If you are under the care of a clinician, or have had recent surgery, we may ask you to confirm that you have been cleared to train. If anything suggests you need to be seen by a clinician, we'll pause or adapt your training and point you to the right person. You can stop any exercise at any time, and you should tell us at once if something hurts or feels wrong.
Wear suitable clothing and footwear, bring water, and let us know if you feel unwell on the day.
4. Booking and payment
You can book online, by phone, by WhatsApp or in person. Your booking is confirmed when you receive our confirmation and payment has been taken. You pay in full when you book, by card or another method we accept at the time.
Our prices are shown on our website and are the full price you pay. We are not VAT registered, so no VAT is added. We may change our prices for future bookings. A price change never affects a session you have already paid for.
The Monthly Plan
The Monthly Plan is 8 sessions of 1:1 Personal Training for £840, paid in advance. It does not renew automatically: you buy the next plan when you are ready.
Your 8 sessions stay valid for 3 months from the day you buy the plan. That gives you room for a busy week or a holiday while keeping your training consistent. If illness, injury, pregnancy or a bereavement stops you training, tell us and we'll pause your plan for that time. For anything else, ask us: we'll always try to help.
We'll remind you 2 weeks before your plan expires if you still have sessions left. Sessions not used by the expiry date (including any pause) end at that date.
5. Your right to cancel
If you book online, by phone or by message, you have the right to cancel your booking within 14 days of the day you made it, without giving a reason. To cancel, tell us clearly by email or message, or use the form at the bottom of this page.
If you ask us to start training within those 14 days and then cancel, you pay only for the sessions you have already had (for the Monthly Plan, at the plan price of £103.63 a session), and we refund the rest. Once all the sessions you booked have been delivered, the right to cancel ends.
We refund you within 14 days of your cancellation, using the payment method you used to book.
6. Rescheduling and late cancellation
Your session time is reserved for you alone. If you need to move it, give us at least 24 hours' notice and we'll move it to another time at no cost.
If you cancel or move a session with less notice, or do not attend, the session is charged in full, because we usually cannot offer the time to someone else. If we do fill your slot, there is no charge. In genuine emergencies we'll always talk to you first.
If you arrive late, your session normally still ends at the booked time, so the next client is not kept waiting. When the diary allows, we may extend your session at our discretion so you still get the most out of it.
7. If we need to cancel or change something
If we have to cancel or move your session, we'll tell you as soon as we can and you choose between a new time and a full refund for that session. If we cancel at short notice, you are not charged.
If we can no longer provide a service you have paid for, we'll refund you for any sessions not yet delivered.
8. Refunds
After your 14 day cancellation period, you can still ask for a refund of unused Monthly Plan sessions at any time before the plan expires. We work out the sessions you have used at the single session price (£105 each) and refund the rest of what you paid. Single sessions you have booked can be moved with 24 hours' notice, as set out in section 6.
Refunds go back to the payment method you used, within 14 days of us agreeing the refund.
If you believe a session was not provided with reasonable care and skill, tell us. You may be entitled to have it repeated or to a price reduction under the Consumer Rights Act 2015.
9. In the studio
The studio is appointment only. Please follow our coaching instructions on equipment and technique, treat the studio and equipment with care, and do not train under the influence of alcohol or drugs. We may end a session early, or decline future bookings, if someone puts themselves or others at risk, or behaves in an abusive way. Please keep your belongings with you or in the space we show you.
10. Our responsibility to you
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that the law does not allow us to limit.
We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable, for loss caused by you not following our instructions or not telling us about your health, or for business losses.
11. Sessions booked through another provider
If a session at our studio is booked and paid for through another provider, such as Achilles Clinic, that provider's booking and cancellation terms apply to the booking. Sections 3, 9 and 10 of these terms still apply while you train with us.
12. Photos and video
We sometimes film your technique to coach you. We only use photos or video of you on our website or social media if you have given us separate, written consent, and you can withdraw it at any time.
13. Your information
We handle your personal and health information as set out in our Privacy Policy.
14. Complaints
If you are unhappy with anything, please tell us first so we can put it right. Email info@afitness.org.uk or speak to us at the studio. We'll acknowledge your complaint within 2 working days and give you a full answer within 14 days.
15. Changes to these terms, and the law that applies
We may update these terms from time to time. The version on this page when you book applies to that booking. If we make a change that affects sessions you have already paid for, we'll tell you first.
These terms are governed by the law of England and Wales. You can bring a claim in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts where you live.
Cancellation form
Complete and send this form only if you wish to cancel within your 14 day cancellation period. You can also simply email or message us.